Liveclicker Support

Jen Fahey January 31, 2014 VideoCommerce / General Questions

2014-01-31_09-53-36.jpg 2014-01-31_09-56-45.jpg

The score is calculated from the video SEO site sitemap submission (50 points), and the main site sitemap submission (50 points)

  1. For the video SEO site sitemap submission, Liveclicker knows exactly the date and time when Google requested the sitemap since it is hosted on Liveclicker application servers, and served to Google directly.
  2. For the main video sitemap, since the client has to first download it from the Liveclicker servers then independently submit the sitemap to Google, Liveclicker does not know for sure if the freshest sitemap is indeed submitted to Google. For that reason, we allocate 50 points ONLY if there's been a video sitemap request for the main site on Liveclicker servers. If not, then it means that the sitemap isn't submitted, or isn't updated frequently enough.

Jen Fahey January 24, 2014 VideoCommerce / General Questions

This message means that the video you've uploaded already exists within your YouTube channel. In order to solve this you need to edit the video, and change the video length or add/remove some extra frames.

Jen Fahey January 24, 2014 VideoCommerce / General Questions

Once logged into your YouTube account, you need to go to this page: Once there, you can select which channel you would like to use as your default account.  Whatever channel you select will be the channel your Liveclicker videos will distributed to. 

Jen Fahey January 24, 2014 VideoCommerce / General Questions

Our support team is constantly monitoring your distribution options, and they receive alerts when a video fails to publish. The support team will contact you if they cannot get your video to publish promptly with trouble shooting tips. 

Jen Fahey January 24, 2014 VideoCommerce / General Questions

In order to distribute your videos to YouTube, you need a valid username and password set up in the VideoCommerce Solution for your YouTube account.  (You can input your YouTube Channel credentials by going to Admin>Video Distribution>YouTube.)

If you do not have a valid YouTube channel to distribute, you can learn how to set one up here: